comments and complaints

Imperial Road Group Surgery aims to give a friendly and professional service to all our patients. However, if you have any concerns about any aspect of our service, please let us know.

We try to provide the best service for our patients within the resources available. Please feel free to contact our practice manager or tell us personally of any ways in which we can improve our services.

There is a Practice Complaints Procedure in place. The Practice encourages patient feedback to help improve our services further.

In the majority of cases, concerns can be resolved quite easily. However, if you feel we have not dealt with the issues you have raised as you would wish, you can write to:

Health service Ombudsman for England.
Millbank Tower,
Millbank,
London,
SW1P 4QP
Tel 0345 015 4033
Fax 0300 061 4000
www.ombudsman.org.uk

The PCT also operates a Patient Advice and Liaison Service (PALS) which can often help resolve any problems before they become formal complaints. You can contact PALs through their website.

If you need to make a complaint please contact our Practice Manager, Dawn Davis, using 01629 593240.

You can also complain by filling in this complaints form and sending it to:

Mrs Dawn Davis,
Practice Manager,
Imperial Road Group Surgery,
8, Imperial Road,
Matlock,
Derbyshire DE4 3NL

Our full complaints procedure can been see here.