News

Practice merger

Thankyou to everyone with your support with our merger. This has now been completed. To see the archived page about the merger click here. There will still be some background work to do over the next few months and if you have any questions or comments please let us know. 

19.05.2025

Introducing Our New Total Triage System – Try It During Our Trial Week

We’re excited to trial a new Total Triage system using AccuRx from Monday 18th August to Friday 22nd August. You’ll be asked to complete a short online form—via the NHS App or our practice website—to submit medical or administrative requests swiftly and securely.

Why we’re trialling it:

  • It helps ensure you are seen by the right person, at the right time

  • Reduces early-morning telephone congestion

  • Enables faster, more efficient handling of your request

How it works:

  1. Visit our website or use the NHS app to submit your request—the form and link will be clearly visible.

  2. We triage your request through AccuRx into one central inbox, and will respond via a Self-Book link, message, call, or signpost you to the right service.

  3. If the issue is urgent, you’ll be directed to NHS 111 or appropriate emergency pathways.

Please note:

  • This is a trial week—your feedback will help us refine the process.

  • If you prefer, reception staff can complete the form with you: phone or in person.

Thank you for helping us improve how we deliver your care.

 

18.08.2025

A message this Remembrance Day

We’re proud to be a Veteran Friendly Accredited GP practice and to support our veteran community this Remembrance Day.

We know that this Remembrance Day is likely to be particularly challenging for the many veterans in our community and we want you to know that we are trained and committed to effectively identifying and supporting your health needs.

As a Veteran Friendly Accredited practice, our team: 

  • recognises the importance of identifying veteran patients within our community
  • understands the unique health needs that veterans may have
  • strives to provide veterans with the very best care and support 
  • knows about the specialist veteran healthcare services that exist 
  • undertakes regular training and development to ensure we’re able to deliver the very best care to veterans in our community and meet the health commitments of the Armed Forces Covenant

If you’re a veteran patient, please do let us know that you have served so that we can make sure you receive the most appropriate and best care, if and when you ever need it.

You can learn more about the accreditation and how it supports veteran patients, here: rcgp.org.uk/veterans

11.11.2024

Full access to your medical records

Dear patients,

From the 1st November we are required to give you full access to your medical record. There are lots of benefits to this, including being able to see your test results and medication that has been issued. 

However, there are certain situations where having full access to your record could cause problems. Two example situations:

- if anyone else has access to your mobile phone or computer (even without your permission), they will be able to see your full medical record, including information about your sexual health and medication. There are certain situations where this could make you feel unsafe, including people who are suffering from domestic abuse. 

- there may be situations where you could see test results before you have spoken to your GP about this. This can be useful, but may cause worry and stress if the result hints at something like cancer. We try to discuss these results with you as soon as possible so that we can give you the best advice and support. 

If you have any concerns at all about viewing your record, we want you to know that you can telephone the practice or visit reception at any time and request that your online access be switched off. We are able to switch this on and off quickly, so if your circumstances change in the future this can always be reversed. 

22.10.2023

NHS App and Access to Health Records.

You are now able to access certain elements of your GP records including:-

  • Information about your medicine,
  • allergies,
  • vaccinations,
  • previous illnesses and test results,
  • hospital discharge summaries,
  • appointment letters and referral letters.

It is practice policy to restrict access to the detailed records of consultations.

You can access your GP records online through GP online services.

To get your health records online you need to register for GP online services.

Visit GP online services

If you have registered for GP online services, you can access your health information through NHS login or the NHS app.

View health records on NHS login and the NHS app

Page last reviewed: 18 August 2025
Page created: 10 December 2020